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New Contributor
September 21, 2025

additional roaming charge

  • September 21, 2025
  • 3 replies
  • 31 views

I paid for additional roaming for Turkey. £20 for 10gb but  could not get this to work so therefore not used it. The £20 is on for the next bill but i need this taking off. 

    3 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2025

    Hi there ​@mags o, sorry to hear that. Has your add-on expired?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    mags oAuthor
    New Contributor
    September 22, 2025

    Yes the add has expired it was from 14 to 18 September 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2025

    Hi there ​@mags o, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.