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additional roaming charge

  • September 21, 2025
  • 3 replies
  • 22 views

I paid for additional roaming for Turkey. £20 for 10gb but  could not get this to work so therefore not used it. The £20 is on for the next bill but i need this taking off. 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 22, 2025

Hi there ​@mags o, sorry to hear that. Has your add-on expired?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 22, 2025

Yes the add has expired it was from 14 to 18 September 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 24, 2025

Hi there ​@mags o, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler