already paid my bills but the dashboard still shows outstanding balance | iD Mobile Community
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already paid my bills but the dashboard still shows outstanding balance

  • March 19, 2025
  • 1 reply
  • 85 views

 

Best answer by Matthew T

Hey. We had an issue with payments yesterday. This issue has been resolved by the team, and they’re currently processing the backlog. We expect the payments to process by midday today and your bar will be subsequently lifted.

If multiple payments have been taken, you’ll need to contact us: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’ to connect to an agent.

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • March 19, 2025

Hey. We had an issue with payments yesterday. This issue has been resolved by the team, and they’re currently processing the backlog. We expect the payments to process by midday today and your bar will be subsequently lifted.

If multiple payments have been taken, you’ll need to contact us: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’ to connect to an agent.