already paid my bills but the dashboard still shows outstanding balance

Forum|Forum|1 year ago
March 19, 2025
1 reply
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Best answer by Matthew T

Hey. We had an issue with payments yesterday. This issue has been resolved by the team, and they’re currently processing the backlog. We expect the payments to process by midday today and your bar will be subsequently lifted.

If multiple payments have been taken, you’ll need to contact us: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’ to connect to an agent.

Matthew TAnswer

iD Mobile Employee

Hey. We had an issue with payments yesterday. This issue has been resolved by the team, and they’re currently processing the backlog. We expect the payments to process by midday today and your bar will be subsequently lifted.

If multiple payments have been taken, you’ll need to contact us: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’ to connect to an agent.

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