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Community Member
September 9, 2026
Question

Amend payment

  • September 9, 2026
  • 1 reply
  • 1 view

I recive txt Your bank has notified us that your Direct Debit has been amended. If you think this has been done in error, please contact us immediately: www.idmobile.co.uk/contactus

 

 

Can you please help me with that? I didnt cancel my payments or antyhing alse

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Ewa_Eva,

     

    Thanks for your post.

     

    If you've received a text saying:

     

    "Your bank has notified us that your Direct Debit has been amended..."

     

    and you haven't made any changes yourself, we'd recommend contacting our Customer Service Team via Live Chat so they can check your Direct Debit details and investigate what's happened.

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    In the meantime, please don't click on any links in suspicious texts, emails, or messages, especially if you're unsure they're genuine. If you're ever in doubt, access your account directly through the iD Mobile website or app rather than using links in messages.

     

    They'll be able to confirm whether any changes have been made to the Direct Debit and advise on any next steps.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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