I currently have an outstanding balance shown on my ID mobile account even though I am up to date with all my payments. Due to this, I am unavailable to set up a direct debit. Can someone assist with this please?
Question
App bug fix help
+8Hi
Thank you for getting in touch. I’m sorry to hear about the confusion with your account balance.
In some cases, account information can be slightly delayed in updating, which may explain why you’re seeing an outstanding balance despite being up to date.
To take a closer look and get this resolved for you, I’ve sent you a private message.
To access it, please click your profile picture in the top-right corner and select ‘Private Messages’. You can also use this link: https://community.idmobile.co.uk/inbox/overview
I’ll speak with you there shortly and help get this sorted.
Thank you.
Owethu
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