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Question

App details

  • May 3, 2026
  • 1 reply
  • 6 views
S
Community Member

Hello, My app details and the info I'm getting in emails dont match. I bought my phone 8th April and set up a new direct debit for the 1st which meant my bill details should be around the 18th. The app says my new payment date is the 1st, but then got an email saying something different. No payment has come out for 1st May which I expected it would. But I have no way of confirming its all set up correctly. 

Thanks

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@Suzanne05,

     

    I am so sorry to hear about the confusion around your bill. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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