New Contributor

App & email - different bills

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Hi, why does my email from ID have a different due amount compared to the app? Which one is correct? Can someone help please?

Gemma M

iD Mobile Employee

Hi @Scott_lov,

Thanks for your post.

The difference is usually because the iD Mobile app can show both your currently due bill and your upcoming bill, whereas the email notification only shows the bill that is currently due for payment.

For example, if your current bill hasn't been paid yet and your next bill has already started generating, the app may display information relating to both billing periods, which can make the amount appear different from the email.

The amount shown in the bill email is typically the amount that's currently due for payment.

If you're still unsure after checking your bill breakdown, please let us know and we'll be happy to point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Scott_lovAuthor

New Contributor

Thank you! So because I've just changed contract, this payment will have a pro-rata payment too? It should rectify back to the lower, contracted amount next month?

Gemma M

iD Mobile Employee

Hi @Scott_lov,

Yes, that's correct.

As you've recently changed your plan, your next bill may include pro-rata charges, which are adjustments for the time spent on both your old and new plans within the same billing period.

Once this billing period has passed, your bill should return to the normal monthly amount agreed as part of your new contract.

I hope this helps clarify things. If you have any other questions about your bill, please let us know.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.