Skip to main content
New Contributor
August 25, 2026
Question

App & email - different bills

  • August 25, 2026
  • 2 replies
  • 19 views

Hi, why does my email from ID have a different due amount compared to the app? Which one is correct? Can someone help please?

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@Scott_lov,

     

    Thanks for your post.

     

    The difference is usually because the iD Mobile app can show both your currently due bill and your upcoming bill, whereas the email notification only shows the bill that is currently due for payment.

     

    For example, if your current bill hasn't been paid yet and your next bill has already started generating, the app may display information relating to both billing periods, which can make the amount appear different from the email.

     

    The amount shown in the bill email is typically the amount that's currently due for payment.

     

    If you're still unsure after checking your bill breakdown, please let us know and we'll be happy to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Scott_lovAuthor
    New Contributor
    August 27, 2026

    Thank you! So because I've just changed contract, this payment will have a pro-rata payment too? It should rectify back to the lower, contracted amount next month?