Skip to main content
Community Member
Lukeselway
Community Member
Jun 13, 2026 8:18 AM UTC
Question

APP ISSUE AND PAYMENT

I can’t access my account on the app, it’s brining one up from 3 years ago. I’ve tried paying my bill, as I’ve swapped banks and I can’t access the app correctly

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 14, 2026 10:24 AM UTC

    Hi ​@Lukeselway,

     

    We're sorry to hear you're having trouble accessing your account.

     

    If you're unable to access the correct account in the app, we'd recommend contacting our Live Chat team. They'll be able to help you regain access to your current iD Mobile account.

     

    In the meantime, if you need to make a payment, you can do so manually by:

    • Calling 0333 003 0001 or 0333 003 7777.
    • Dialling 7777 from your iD Mobile handset.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement