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New Contributor
September 14, 2025
Question

ask for a refund

  • September 14, 2025
  • 4 replies
  • 26 views

i purchased a plan and took money two times, i need to ask for a refund 

    4 replies

    Geluk
    Silver Contributor
    Silver Contributor
    September 15, 2025

    Do this via CHAT page.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hi ​@Hanady sorry to hear this. It is unlikely that we would take the same payment twice. Can you check your emails to see if you have purchased two orders in error? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HanadyAuthor
    New Contributor
    September 15, 2025

    I have purchased a plan £6 and in my bank account, the payment was twice 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    OK ​@Hanady 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.