ask for a refund | iD Mobile Community
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Question

ask for a refund

  • September 14, 2025
  • 4 replies
  • 24 views

i purchased a plan and took money two times, i need to ask for a refund 

4 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • September 15, 2025

Do this via CHAT page.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 15, 2025

Hi ​@Hanady sorry to hear this. It is unlikely that we would take the same payment twice. Can you check your emails to see if you have purchased two orders in error? 


  • Author
  • New Contributor
  • September 15, 2025

I have purchased a plan £6 and in my bank account, the payment was twice 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 15, 2025

OK ​@Hanady 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.