Hi ​@Kris_tine 

You can check what extra charges have been added by downloading your August bill:-
Login to your account / select ‘Bills’ / Download the ‘August 2026’ bill.

Each bill has a breakdown of usage i.e.Texts, Calls and data.

You will find any ‘Out of Plan’ charges you can incur here:-
https://www.idmobile.co.uk/help-and-support/call-charges

If you don’t wish to be surprised by a bill that is higher than expected then you can set a bill cap.

Here are 2 help pages with regards to Bill Capping:-
https://www.idmobile.co.uk/help-and-advice/capping

https://www.idmobile.co.uk/help-and-support/billing/bill-capping

Hope this helps x
 

I checked and it’s the basic rate that was higher, as I said in my original message. 

Hi ​@Kris_tine 

As I am also a customers of iD Mobile I don’t have access to your account and plan details and so I can’t help you any further.
The difference in £ will be down to something I am not aware of e.g. an offer you signed up for has now ended and the amount now reflects the correct cost of the plan….. i.e. 1st (X)mths at £10 rising to £17 after.🤷🏼

Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

Hi ​@Kris_tine.

A higher basic rate can sometimes happen if your plan has changed, for example, if you upgraded, added a service, or your plan automatically renewed at a new rate.

Could you please contact our live chat team via https://www.idmobile.co.uk/live-chat with your account details?

They’ll check whether any plan changes were applied and explain the difference in your bill.

Thanks,

Marquerita

The iD Mobile Team