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Question

Bank stopped up front payment due to "fraud" - said I will have to reorder

  • March 27, 2026
  • 1 reply
  • 11 views
cvrpaddycvr
New Contributor

Hi there, 

 

I’ve placed an order for myself for a new iPhone 17 order - everything went ok, I recieved an email confirming the iD order - I approved the payment via my bank app etc 

 

My bank then sent me a text message about 10 minutes later saying they’ve stopped the payment due to “fraud” and asked me to call them - once I phoned they stated that I will have to place the order again as they have held the money 

 

Could someone advise if I have the chance to pay it again or will I actually need to reorder? I don’t want to end up with 2 new contracts being taken out

Thanks

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • March 28, 2026

    Hi ​@cvrpaddycvr 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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