Skip to main content
Question

been charged 3 times in 2 days.

  • July 8, 2026
  • 1 reply
  • 5 views

I got a new contract. 

Deposit, £99. 

Last month was sim only - £25 charges. Understandable. 

This time, monthly payments are around £43.99.

I expected the monthly payment to go over to next month. 

Now I've paid £99 + £57 + £25 since yesterday. The £57 doesn't even show up on my payments in the app. Nothing was mentioned of it and I can't see an invoice for it anywhere. It's just, taken. For no reason.  

On my "your bills" page, I am also being told that next month's payment will be £68 which will include the £25 that I have already in fact, just paid. I'll be honest, I'm getting annoyed because at this point it seems like you're charging me extra, for nothing. 

 

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • July 10, 2026

Hi ​@Motorrad2700

 

I do apologise that you are facing a billing issue. 

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

owethu