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Question

been charged twice despite paying last month ?

  • July 19, 2026
  • 2 replies
  • 6 views

I paid my bill last month for £69 now i am seeing £112 and junes statement gone and not showing ? I dont understand this is not what i signed up for and i do not like companies doing what they like ! Fix whatever problem you have with app show all the dates and payments that were made ! 

2 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 20, 2026

Hi ​@Teeoteed5,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 20, 2026

Hi ​@Teeoteed5

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu