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Community Member
Sep 30, 2026 10:39 AM UTC
Question

been charged twice on my bill

I have been charged twice on my bill £57.99 after i entered it manually and later in the day i got charged again so how do i get a refund?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Oct 2, 2026 3:27 PM UTC

    Hi ​@Jayjayc,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.