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Being charged for a cancelled plan

  • January 17, 2026
  • 1 reply
  • 28 views
H
Community Member

I cancelled my plan using a PAC code when changing to a different provider but am still being charged. I am unable to log in to the ID app as i no longer have that number. Please help

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@Hugo2255,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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