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New Contributor
September 26, 2025
Question

being charged for not recieving the add on

  • September 26, 2025
  • 4 replies
  • 50 views

Why have I been charged for roaming add on when it didn't work and shows i didn't use any of it as couldn't get it working in Turkey at all.. 

    4 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    Hi ​@Arennie there must have been some usage of roaming for you to be charged for this. A lot of apps can use data in the background, so if roaming was enabled, you would have been charged only if the services were used.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ArennieAuthor
    New Contributor
    September 27, 2025

    I didn't use any it showed me on the app it wasn't used 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    Ah my apologies ​@Arennie  I had mis-read the situation. You had purchased an add on but it had not worked. I am sorry about this.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ArennieAuthor
    New Contributor
    September 27, 2025

    Thank you