Skip to main content
Question

Being charged to cancel in cool off period

  • July 23, 2026
  • 1 reply
  • 3 views
J
Community Member

I took out a new contract a couple of days ago but I'm not happy with the coverage, or lack of. I've decided to move on to another network but when I try to get my PAC code it's saying I have to pay the full 12 months.

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Michael Z
    • iD Mobile Employee
    • July 23, 2026

    Hi ​@Jonatone ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement