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Community Member
Jonatone
Community Member
July 23, 2026
Question

Being charged to cancel in cool off period

I took out a new contract a couple of days ago but I'm not happy with the coverage, or lack of. I've decided to move on to another network but when I try to get my PAC code it's saying I have to pay the full 12 months.

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 23, 2026

    Hi ​@Jonatone ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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