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Hi I paid my bill and you still trying to take off my bank

Hey @Louise Knox,

Could you elaborate a little further for me please, I don’t fully understand what you mean?

Thanks.

Hi I am being charged my old plan when I upgraded 2 months ago?

How can I chat to a live agent as the pop up is not coming up on my browser.

@Smazjabeen please refer to this article for guidance:

Thanks.

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