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bill

  • October 31, 2024
  • 1 reply
  • 33 views

Rhii99
Community Member

Hi when viewing my next bill the balance is 107 why is this I need help with this urgently my bill should only be 35!!!

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1 reply

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  • iD Mobile Employee
  • November 1, 2024

Hi @Rhii99 

 

Welcome and thank you for posting. 

 

We are sorry to hear your next bill is higher than expected. 

Does your statement list any additional charges? These may be for roaming or exceeding your tariff for data?

 

Also, if you have made any changes to your tariff or direct debit date, this may also cause the bill to be higher than normal. 

 

Please do let us know and we will be happy to assist further. 

 

Thanks, 

 

Nat