Hi ​@magdams113 ,

Thank you for getting in touch. I understand it can be confusing when a bill doesn’t look as expected, and I’d be happy to help clarify it for you.

If you would like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.
 
Lamiya 
The iD Mobile Team

Can you explain why is £50.53, should be £39?

Hi ​@magdams113 ,

Thank you for explaining everything so clearly! To make sure we give you the most accurate update and check the status of your order, it would be best if you could send us a private message. This will allow us to securely review your account details and confirm delivery timelines or assist with cancellation if needed.
You can reach us via Facebook or Instagram, or through Live Chat on our website. Once we have your details, we’ll be able to help you quickly.

Lamiya
The iD Mobile Team