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New Contributor
November 15, 2025
Question

Bill

  • November 15, 2025
  • 3 replies
  • 21 views

Hi, 

I don't understand my bill

 

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 15, 2025

    Hi ​@magdams113 ,

     

    Thank you for getting in touch. I understand it can be confusing when a bill doesn’t look as expected, and I’d be happy to help clarify it for you.

    If you would like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.
     
    Lamiya 
    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    November 15, 2025

    Can you explain why is £50.53, should be £39?

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 15, 2025

    Hi ​@magdams113 ,

     

    Thank you for explaining everything so clearly! To make sure we give you the most accurate update and check the status of your order, it would be best if you could send us a private message. This will allow us to securely review your account details and confirm delivery timelines or assist with cancellation if needed.
    You can reach us via Facebook or Instagram, or through Live Chat on our website. Once we have your details, we’ll be able to help you quickly.

     

    Lamiya
    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.