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New Contributor
January 12, 2026

Bill

  • January 12, 2026
  • 3 replies
  • 24 views

Could someone contact me { REMOVED } please as I don't have id mobile phone number 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 13, 2026

    Hi ​@Emma67 

     

    How can we help you today? When responding to this, please be sure not to provide any personal information as this is a public platform available to everyone.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Emma67Author
    New Contributor
    January 16, 2026

    Hi Gemma hope you are well iv just had a call off debt collection agency off ya selfs for 44.99 and I have paid it could I change my direct debit date please

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 16, 2026

    Hi ​@Emma67 

     

    You are able to change your direct debit date by following the below steps:
     

    1. Go to https://my.idmobile.co.uk/login and then login
    2. Click bills
    3. Click Manage your payments
    4. Click change your payment date
    5. Change the date to the desired date, read the T&C's and then click submit. 

     

    T&C's :
    Due to the Direct Debit process, payment may come out of your bank account up to 3 working days after your nominated date.
    Your Direct Debit payment date will change from your next billing period. So if you've got a Direct Debit payment pending, it'll come out on the original due date.
    Your billing period will change to align with your new payment date.
    Your allowances will refresh on your new billing date.
    Your next billing month will be longer than usual. To ensure you've got enough allowances, they'll be pro-rated during this period (along with your line rental). This means your next bill will be higher than usual. For more information, visit Changing your Direct Debit payment date.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.