Hi ​@Emma67 

How can we help you today? When responding to this, please be sure not to provide any personal information as this is a public platform available to everyone.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma hope you are well iv just had a call off debt collection agency off ya selfs for 44.99 and I have paid it could I change my direct debit date please

Hi ​@Emma67 

You are able to change your direct debit date by following the below steps:
 

1. Go to https://my.idmobile.co.uk/login and then login
2. Click bills
3. Click Manage your payments
4. Click change your payment date
5. Change the date to the desired date, read the T&C's and then click submit. 

T&C's :
Due to the Direct Debit process, payment may come out of your bank account up to 3 working days after your nominated date.
Your Direct Debit payment date will change from your next billing period. So if you've got a Direct Debit payment pending, it'll come out on the original due date.
Your billing period will change to align with your new payment date.
Your allowances will refresh on your new billing date.
Your next billing month will be longer than usual. To ensure you've got enough allowances, they'll be pro-rated during this period (along with your line rental). This means your next bill will be higher than usual. For more information, visit Changing your Direct Debit payment date.

Regards,

Gemma M

The iD Mobile Social Media Team