Hi ​@Lewisj331,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Hard to get hold of someone 

Hi ​@Lewisj331,

I'm sorry if you've been having difficulty getting hold of someone.

Yes, it is possible to make an additional payment, including paying extra towards your bill if you'd like to.

You can do this by:

• Calling 0333 003 0001 or 7777 from your iD Mobile phone and following the payment prompts.
• Making a payment through the iD Mobile app or your online account.

Simply enter the amount you'd like to pay, and the additional payment will be applied to your account.

Someone will respond to your private message as soon as possible, but hopefully this helps in the meantime.

Regards,

Gemma M

The iD Mobile Social Media Team

Why have I been charged 39 pounds for changing the date . It never warned me about this ? . 

Hi ​@Kendall lenihan,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai