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WINT72
Community Member
Aug 17, 2026 4:59 PM UTC

bill

I joined ID in July and a direct debit charge came out in August but it says my next payment isn't until October and I have 37 days left until my usage renews - this isn't right 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Aug 19, 2026 7:33 PM UTC

    Hi ​@WINT72, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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