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Community Member
August 17, 2026
Question

bill

  • August 17, 2026
  • 1 reply
  • 7 views

I joined ID in July and a direct debit charge came out in August but it says my next payment isn't until October and I have 37 days left until my usage renews - this isn't right 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2026

    Hi ​@WINT72

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu