Skip to main content
Question

bill

  • August 17, 2026
  • 1 reply
  • 5 views

I joined ID in July and a direct debit charge came out in August but it says my next payment isn't until October and I have 37 days left until my usage renews - this isn't right 

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+11
  • iD Mobile Employee
  • August 19, 2026

Hi ​@WINT72

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu