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Community Member
Jan Bryndza
Community Member
Aug 22, 2026 11:24 AM UTC

Bill

Hi. My first payment is due next month, but I’m not happy with the day of the month it’s scheduled for. Can I change the payment date to the first day of the month?

3 replies

Zandile M
iD Mobile Employee
Zandile M
iD Mobile Employee
Aug 22, 2026 11:40 AM UTC

Hi ​@Jan Bryndza 

 

Thank you for getting in touch with us. 

 

I am so sorry that you are not happy with the pay day of the month. Please change the direct debit on the iD Mobile App. 

 

  • Go to Bills and tap Payments.
  • Select Change payment date.
  • Read the on-screen terms, confirm, and tap Next.
  • Pick your new date and tap Save. 

Thank you,

 

Zandile M

The iD Mobile Team 

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New Contributor
DEMINDYLAN
New Contributor
Aug 26, 2026 7:42 AM UTC

Hi my bill is due on today can you please keep my phone active and I will pay the the due balance on 28th August thankyou

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Aug 26, 2026 8:54 AM UTC

Hi ​@DEMINDYLAN,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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