bill

3 replies
36 views

I want to pay my Sim only bill, I have tried several times on the id web page

I do not have a phone available to talk to someone because they cut me off , this is not how you treat a disabled customer

iD Support

Hi @Tedthered3

Thank you for getting in touch with us.

You can easily make payments through the automated phone service as we are unable to take payments on a Live chat.

Just dial 0333 003 0001, 0333 003 7777 from your iD Mobile phone, and select option 2, then option 1 to make a payment. Enter the amount you’d like to pay and then enter your card details. Both of the above options are quick and secure, and can be done without having to speak to anyone.

Alternatively, if you don't have access to the ID Mobile number you can dial 03330030001 to make your manual payment. The above options are quick and secure and can be done without having to speak to anyone.

Thank you,

Zandile M

The iD Mobile Team

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T

Tedthered3Author

New Contributor

No I have no phone available ,

Gemma M

iD Mobile Employee

Hi @Tedthered3,

Thanks for confirming.

If you don’t currently have access to another phone, you can use a friend or family member’s phone to contact the iD Mobile payment line. When prompted, enter your own iD Mobile number so that you can make a payment towards your account.

I’ve also sent you a private message so we can see whether we’re able to assist with requesting a bill extension for you.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.