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Community Member
September 29, 2026
Question

bill

  • September 29, 2026
  • 1 reply
  • 16 views

Hello, 

 

I have flown to Tunisia and had my phone on flight mode, when I knocked WIFI on, I had messages saying I was being charged £45. 
this is clearly a mistake as my two contracts have been charged upto £76 when I have not used data roaming on either phone. It also says I have been charged between 1/09-25/09 when I arrived on the 25th this month and have not used either phone. 
this is very concerning as I will have a bill of roughly £160 when I have not used it.

 

please can you support with this concern.

kara 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 30, 2026

Hi ​@Karamo17,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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