Hi,

I am still a customer at idmobile but I want to share a nasty experience I had recently with the customer service. I wanted to disconnect my previous plan and start a new plan before my contract period ends. I consumed all the allocated data and I have been given extra data without my concern by activating a 25 pounds bill cap on my account. I did not intend to use any extra data out of my allocation. Funny thing is I have been charged 20 pounds for just as little as 100 MB. Can you imagine, how expensive this extra data is?. I did not even know that a bill cap has already been activated. Customer service could not find the last direct debit payment even after I have sent all the proofs of the payment from my side. 

I wanted to claim a refund since I have cancelled the plan before my contract ends but the customer service strongly stuck to their opinion which I do not desrve a refund since they have given me an extra 100 MB even without my consent. How hard I have been through to explain these to the customer service but they took it as a bothering.

I was recommending idmobile to my friends as it is a good network connection but because of their bad customer service, lack of transparency of billing and payments, unbelievable extra charges, I will not recommend idmobile to anybody anymore.