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Bill Cap Increased on App added cost to my next bill - why?

  • October 10, 2025
  • 1 reply
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Used the App to increase my bill cap (limit any extra usage charges) from £5 to £12 and noticed it put the extra £7 straight on my next bill. I wasn’t expecting that - I haven’t incurred any extra charges and may not but wanted to increased it to cover receiving banking texts when traveling in NZ. Is this normal or a glitch?

Best answer by WelshPaul

Changing your bill cap doesn’t add any charges to your bill. However, if you increase your bill cap and your future bill does increase, then you’ve definitely incurred additional charges.

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    WelshPaul
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    • WelshPaul
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    • Answer
    • October 10, 2025

    Changing your bill cap doesn’t add any charges to your bill. However, if you increase your bill cap and your future bill does increase, then you’ve definitely incurred additional charges.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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