Hey there ​@joeyng611230, sorry to hear that.

So to confirm, you were charged £7.00 in June and July, and now being charged £24.33 in August?

Have you recently changed your direct debit date or plan? Or have you used any out of contract charges at all?

Thanks,

Tyler

June and July are charged @£7. August charged me £24.33

I haven’t change direct debit date, and not used out of contract charges at all. You can check my account details.

Hi there ​@joeyng611230, for the bill to increase, this must mean that out of contract charges, such as roaming, MMS messages, premium texts/calls or extra calls/texts/data usage has occured, if you haven’t changed plan or direct debit date recently.

Have you logged into the iD Mobile app/website and checked your bill, as it should state why it’s been increased?

Thanks,

Tyler

Yes I have checked it already. My service plan starting at May 2025 your debit my account at June and July @£7 already. Why August debit my account £24.33. ( this amount is 3 months charges) I am very confused. 

Hey there ​@joeyng611230, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler