bill / contract changed

Why has my bill / contract changed from £8 to £13 per month????

iD Mobile Employee

Hi @J18one,

Thanks for getting in touch, and I’m sorry for any confusion regarding the increase in your monthly bill.

There can be a few possible reasons why your monthly charge may have changed, including:

As this is a public platform, we’re unfortunately unable to access or review account-specific billing information here for security reasons.

We’d therefore recommend contacting our Live Chat team so they can review the account in detail and explain exactly what has caused the increase.

Once connected, an advisor will be happy to investigate this further for you.

Regards,

Gemma M

The iD Mobile Social Media Team

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