bill / contract changed

Hi ​@J18one,

Thanks for getting in touch, and I’m sorry for any confusion regarding the increase in your monthly bill.

There can be a few possible reasons why your monthly charge may have changed, including:

• An annual price increase being applied
• A discount or promotional offer ending
• Out-of-plan charges or add-ons
• A recent plan change or upgrade
• Changes following the end of a contract term

As this is a public platform, we’re unfortunately unable to access or review account-specific billing information here for security reasons.

We’d therefore recommend contacting our Live Chat team so they can review the account in detail and explain exactly what has caused the increase.

You can contact the team here: https://www.idmobile.co.uk/live-chat 

Once connected, an advisor will be happy to investigate this further for you.

Regards,

Gemma M

The iD Mobile Social Media Team