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Community Member
May 19, 2026
Question

bill / contract changed

  • May 19, 2026
  • 1 reply
  • 14 views

Why has my bill / contract changed from £8 to £13 per month????

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 19, 2026

    Hi ​@J18one,

     

    Thanks for getting in touch, and I’m sorry for any confusion regarding the increase in your monthly bill.

     

    There can be a few possible reasons why your monthly charge may have changed, including:

    • An annual price increase being applied
    • A discount or promotional offer ending
    • Out-of-plan charges or add-ons
    • A recent plan change or upgrade
    • Changes following the end of a contract term

     

    As this is a public platform, we’re unfortunately unable to access or review account-specific billing information here for security reasons.

     

    We’d therefore recommend contacting our Live Chat team so they can review the account in detail and explain exactly what has caused the increase.

     

    You can contact the team here: https://www.idmobile.co.uk/live-chat 

     

    Once connected, an advisor will be happy to investigate this further for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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