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Question

bill date change - direct debit

  • January 13, 2026
  • 3 replies
  • 20 views
M
Active Contributor

For some reason after a complaint my bill date has changed and the app suggested no direct debit for Jan. Useless customer service told me I paid on the 11th which I didn't. No direct debit was taken since December. And looks like it won't until Feb . How do I resolve this so I don't get a missed payment 

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • January 13, 2026

    Hi ​@MrsR1987 

     

    I am so sorry to hear of the issues that you are facing with your billing, it may be that the payment has already been made or that there is a credit on the account. It would be best to get in touch with one of our customer service agents to get the issue confirmed and sorted out.

     

    Regards,

     

    Gemma M

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • MrsR1987
    • Author
    • Active Contributor
    • January 13, 2026

    I have done that there was a £130 refund that credited my account before being paid to my bank which hasn't yet happened. I'm concerned it's going to show as paid when it really hasn't 

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • January 13, 2026

    Hi ​@MrsR1987 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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