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Active Contributor
January 13, 2026
Question

bill date change - direct debit

  • January 13, 2026
  • 3 replies
  • 40 views

For some reason after a complaint my bill date has changed and the app suggested no direct debit for Jan. Useless customer service told me I paid on the 11th which I didn't. No direct debit was taken since December. And looks like it won't until Feb . How do I resolve this so I don't get a missed payment 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 13, 2026

    Hi ​@MrsR1987 

     

    I am so sorry to hear of the issues that you are facing with your billing, it may be that the payment has already been made or that there is a credit on the account. It would be best to get in touch with one of our customer service agents to get the issue confirmed and sorted out.

     

    Regards,

     

    Gemma M

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MrsR1987Author
    Active Contributor
    January 13, 2026

    I have done that there was a £130 refund that credited my account before being paid to my bank which hasn't yet happened. I'm concerned it's going to show as paid when it really hasn't 

    iD Mobile Employee
    January 13, 2026

    Hi ​@MrsR1987 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.