bill date change - direct debit

3 replies
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For some reason after a complaint my bill date has changed and the app suggested no direct debit for Jan. Useless customer service told me I paid on the 11th which I didn't. No direct debit was taken since December. And looks like it won't until Feb . How do I resolve this so I don't get a missed payment

Gemma M

iD Mobile Employee

Hi @MrsR1987

I am so sorry to hear of the issues that you are facing with your billing, it may be that the payment has already been made or that there is a credit on the account. It would be best to get in touch with one of our customer service agents to get the issue confirmed and sorted out.

Regards,

Gemma M

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M

MrsR1987Author

Active Contributor

I have done that there was a £130 refund that credited my account before being paid to my bank which hasn't yet happened. I'm concerned it's going to show as paid when it really hasn't

M

Michael Z

iD Mobile Employee

Hi @MrsR1987

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.