Community Member

Question

Bill discrepancy

1 reply
4 views

Hi, my latest bill was £13. You have told me I went into Switzerland and used my phone. I did not. I did query this at the time however was told on a previous chat I had to wait for the bill. You have issued the bill and taken the money. Can you please refund me the £5

billing

iD Mobile Employee

Hi @Jedster

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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