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Question

bill doubled

  • January 21, 2026
  • 1 reply
  • 48 views
M
Community Member

My bill has doubled from £8 to £16 with no red on my bill. Can you explain why?

    1 reply

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@MlleJW 

    Have you downloaded the bill that is showing the £16 charge?
    The bill will show the individual charges incurred i.e. calls, texts, data etc, and you can then determine what (if any) out of plan costs you have had to pay for, if any e.g. use of short codes.

    This info informs you about the different OOP charges:-
    https://www.idmobile.co.uk/help-and-advice/call-charges

    If you don’t want any surprise costs then you can cap your bill.
    Set it to the maximum £ you want to pay then you will know that your bill will be no greater than that month to month:-

    Tap on Bills, scroll down to Manage bill cap, move the slider to where you want and click Save.

    Good luck x



     

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