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Damindaymohill
Community Member
Damindaymohill
Community Member
July 10, 2025
Question

Bill enquiry... iv been cut off even though iv paid

I pay my bill every month and last paid on 2/7/25 (just over a week ago) iv juat been cut off and shown on the app i owe 2 months bill even tgough iv paid. Iv also seen a payment showing as december 2025 which is in 5 months time? I cant call my doctors back as you have cut me off when i have paid my bill and next one is showing due on 29th july. I have messaged you on facebook messenger too

    3 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    July 10, 2025

    Set up a direct debit and you would avoid issues like this. If you want a quick fix, speak to live chat using the link below:

    https://idmobile.co.uk/live-chat

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Anika A
    iD Mobile Employee
    July 11, 2025

    Hi ​@Damindaymohill 

     

    We’re very sorry to hear this. 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Looselips123.
    New Contributor
    November 1, 2025

    Ive paid my bill .and my phone is barred

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