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Community Member
Yourang66
Community Member
June 4, 2026

bill has doubled

Why has my bill gone up from 3.50 to 7 a month? I haven’t done anything different 

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 5, 2026

    Hi ​@Yourang66,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Jeff2808
    New Contributor
    October 2, 2026

    Why does my bill change and has doubled

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    October 3, 2026

    Hi ​@Jeff2808, 

     

    Thank you for getting in touch. We understand that an unexpected increase in your bill can be concerning.

     

    There may be several reasons for the increase, and you would usually receive a text notification if additional charges apply. However, we’ll need to access your account to investigate the exact reason for the change.

     

    I’ve sent you a private message so we can securely obtain the necessary details and look into this further.

     

    To view your message, click on your profile picture in the top-right corner and select ‘Private Messages’.

     

    Alternatively, you can access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

     

    We look forward to assisting you further via private message.

     

    Thank you for your patience and understanding.

     

    Owethu

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