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Community Member
Alpop
Community Member
October 6, 2026

bill incorrect

I have been billed incorrectly I brought a us roaming plan for £35 this did not work whilst I was in the US and I am not willing to pay for it. 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    October 6, 2026

    Hi ​@Alpop 

     

    Thank you for getting in touch with us.

    I am so sorry to hear that you were incorrectly charged for roaming services.

    In order for us to investigate this further and review the charges on your account, please send us a private message via our social media channels on Facebook or Instagram. Once we receive your message, we'll be able to access your account securely and assist you further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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