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New Contributor
July 24, 2026
Question

bill paid

  • July 24, 2026
  • 5 replies
  • 27 views

I’ve paid my bill but still says outstanding?

5 replies

Gemma M
iD Mobile Employee
iD Mobile Employee
July 24, 2026

Hi ​@Harrycritch,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

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New Contributor
August 7, 2026

I’ve paid my bill but it saying I haven’t and I’ve got the transaction to prove I’ve paid on my bank 

Hosai W
iD Mobile Employee
iD Mobile Employee
August 7, 2026

Hi ​@Danixox,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
August 8, 2026

I’m phone been cut off but I’ve paid my bill 😭

iD Mobile Employee
August 9, 2026

Hi ​@Danixox.

 

Thank you for your post. I am sorry for the inconvenience caused, especially as you paid your bill. To allow us to check your account please contact us directly through one of the following channels;

 

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

 

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.