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Community Member
Kaysoph97
Community Member
Sep 9, 2026 7:54 AM UTC

bill paid twice

I paid the bill manually because the direct debit wasn’t taken and I was worried it wouldn’t be paid and now you have tried taking it out of my bank again 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Sep 10, 2026 2:18 PM UTC

    Hi ​@Kaysoph97, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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