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bill payment late as i didnt kno it was due till yesterdat

  • June 25, 2026
  • 1 reply
  • 2 views
S
Community Member

Hi i spoke to some1 yesterday and said id be able to make payment on wednesday as i didnt kno the payment was due as i thought i had payed it 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@Sarah lidster.

     

    Thank you for your post. We’re really sorry for any confusion around your payment and the inconvenience this has caused.

     

    Thank you for letting us know you’ve now arranged to make the payment on Wednesday.

     

    We may be able to help in the meantime by setting up a bill extension for you to give you a little extra time. To do this, please contact us directly so our team can review your account and arrange this for you if you’re eligible.

     

    You can reach us via:

    Live Chat: https://www.idmobile.co.uk/live-chat
    Social media (Facebook or Instagram)
    Email: socialqueries@idmobile.co.uk

     

    We’re here to help and will do our best to support you with this.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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