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Community Member
hrrysfruitt
Community Member
March 18, 2026
Question

bill payment taken out on wrong date

My new phone arrived march 1st. On the app, it says my first monthly bill should be taken on the 11th of april for the 1-03-26 to 27-03-26, but i got charged yesterday? will i be charged again on the 11th of april?

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    March 19, 2026

    Hi ​@hrrysfruitt,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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