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Question

bill payment taken out on wrong date

  • March 18, 2026
  • 1 reply
  • 15 views
H
Community Member

My new phone arrived march 1st. On the app, it says my first monthly bill should be taken on the 11th of april for the 1-03-26 to 27-03-26, but i got charged yesterday? will i be charged again on the 11th of april?

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • March 19, 2026

    Hi ​@hrrysfruitt,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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