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Community Member
July 23, 2026
Question

bill query

  • July 23, 2026
  • 2 replies
  • 25 views

I used to have a monthly plan with phone I have recently changed to a SIM only but can not understand bill, it seems to still refer to the old plan. Can you check it has been cancelled for me

    2 replies

    iD Mobile Employee
    July 23, 2026

    Hi ​@ivanlangridge012 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
    Silver Contributor
    July 23, 2026

    I used to have a monthly plan with phone I have recently changed to a SIM only but can not understand bill, it seems to still refer to the old plan. Can you check it has been cancelled for me

    Understanding your next bill after upgrading 

    Pro-Rata Charges: Because iD Mobile bills in advance, your next bill after upgrading will credit back any unused days of your old plan and charge you for the active days on your new plan, plus the new month's advance fee.

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉