bill query

2 replies
40 views

I used to have a monthly plan with phone I have recently changed to a SIM only but can not understand bill, it seems to still refer to the old plan. Can you check it has been cancelled for me

Z

Zandile M

iD Mobile Employee

Hi @ivanlangridge012

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

JoeKing

Silver Contributor

I used to have a monthly plan with phone I have recently changed to a SIM only but can not understand bill, it seems to still refer to the old plan. Can you check it has been cancelled for me

Understanding your next bill after upgrading

Pro-Rata Charges: Because iD Mobile bills in advance, your next bill after upgrading will credit back any unused days of your old plan and charge you for the active days on your new plan, plus the new month's advance fee.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉