Community Member

Question

bill taken over a week early

My bill date is next week. Why did it try to be taken yesterday?

iD Mobile Employee

Hi @Ciaraa123,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

My bill is meant to come out on 1st of every month but you have taken it today and its its not the right amout

iD Mobile Employee

Hi @Azza90.

Thank you for your post. Please contact us directly via https://www.idmobile.co.uk/live-chat so that we can review your account.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies