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Question

Bill taken twice

  • November 6, 2025
  • 1 reply
  • 9 views
L
New Contributor

It appears in the billing history that I was billed twice in the months of July and August. Can you tell me if this is correct? 
 

 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • November 6, 2025

    Hi ​@LauraEllis 

     

    Thanks for getting in touch. 

    Failed direct debit payments can sometimes show as successful in the app payment history. 

    Please check your bank statement for the time to see if the payment was taken. 

     

    Thanks

     

    Natalie 

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