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Question

Bill taken twice

  • November 6, 2025
  • 1 reply
  • 4 views

It appears in the billing history that I was billed twice in the months of July and August. Can you tell me if this is correct? 
 

 

1 reply

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  • iD Mobile Employee
  • November 6, 2025

Hi ​@LauraEllis 

 

Thanks for getting in touch. 

Failed direct debit payments can sometimes show as successful in the app payment history. 

Please check your bank statement for the time to see if the payment was taken. 

 

Thanks

 

Natalie