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New Contributor
June 27, 2026
Question

Billed for a roaming service that didn't work

  • June 27, 2026
  • 3 replies
  • 21 views

Paid for a roaming add-on in Turkey that didn't work I've highlighted the problem on here already and now the bill has arrived with the roaming charge on it I'm not happy paying for a service that didn't work please have customer service contact me regarding this.

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@Pablo5846,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Pablo5846Author
    New Contributor
    July 1, 2026

    Still no resolution to this customer service is poor to say the least. I reported this issue a month ago while I was in Turkey to now face a bill for a service that was virtually useless !!!

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Pablo5846 

    Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you I have now requested more information privately so that we can investigate this further.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.