Billed for a roaming service that didn't work

3 replies
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Paid for a roaming add-on in Turkey that didn't work I've highlighted the problem on here already and now the bill has arrived with the roaming charge on it I'm not happy paying for a service that didn't work please have customer service contact me regarding this.

Gemma M

iD Mobile Employee

Hi @Pablo5846,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Pablo5846Author

New Contributor

Still no resolution to this customer service is poor to say the least. I reported this issue a month ago while I was in Turkey to now face a bill for a service that was virtually useless !!!

Hosai W

iD Mobile Employee

Hi @Pablo5846

Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you I have now requested more information privately so that we can investigate this further.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.