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Community Member
Neillyboy19
Community Member
August 8, 2026
Question

Billed for an account that is not my number

Hi I'm getting emails about overdue payment for a number I don't have and I'm being chased. I'm afraid this will affect my credit rating. Con this be looked in immediately. Thanks

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    August 8, 2026

    Hi ​@Neillyboy19,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks

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