Hi ​@Bennytet, 

We're sorry to hear about your concerns regarding being billed for your old plan.

It may be that the previous plan was not disconnected. Please note that, in line with our Terms and Conditions, monthly charges will continue until the account is cancelled, upgraded, or disconnected correctly.

If no cancellation, upgrade, or disconnection request was completed, billing would continue as normal.

To allow us to review your account and confirm what has happened, please contact us via Live Chat or send us a direct message through our social media platforms and a member of the team will be happy to investigate further.

Owethu