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Community Member
Mercedes8
Community Member
January 30, 2026
Question

Billed more than the final bill is supposed to be

I clicked the button on screen to leave and I get billed for the month when the final bill is supposed to be only 8 pound more and nothing more with no outstanding balance. Either it gets sorted or I will be putting a complaint in. 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    January 30, 2026

    Hi ​@Mercedes8 

     

    I do apologise that you are facing issue with the bill. I strongly suggest that you contact live chat to get this issue resolved.

    -Owethu

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