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Question

Billed twice a month since september

  • February 20, 2026
  • 1 reply
  • 5 views
T
Community Member

I upgraded my contract last year and have been billed twice every month, one for the old contract and another for the upgraded contract.

I've had confirmation of the upgraded contract, but this does not show on my account at all.

That is almost £190 I have paid, please can someone help sort this problem.

 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • February 20, 2026

    Hi ​@TomD92 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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