billed twice a month since starting contract

3 replies
30 views

I'm really happy with my ID mobile SIM but I seem to be being charged twice a month rather than just once a month! I'm really not sure how to fix this

iD Support

Hi @B00oo

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

B00ooAuthor

New Contributor

Hi Zandile M, thanks so much for your support- I can't see a private message yet! But please do message and let me know as I would like to get it sorted, best, Ben