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billing

  • May 10, 2025
  • 2 replies
  • 41 views

I need help. My bill on the ID Mobile App says this months bill has been paid. But I know it hasn’t as the money hasn’t come out of my account. The money was meant to come out 2 days ago by direct debit but it hasn’t yet come out. I don’t know what to do 

Best answer by Decembersangel72

Hi ​@DeeMDCBS 

A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.

 

Hope this helps x

2 replies

Decembersangel72
Gold Contributor
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Hi ​@DeeMDCBS 

A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.

 

Hope this helps x


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 11, 2025

Hi ​@DeeMDCBS  please keep an eye on your banking over the next couple of days, if it still doesn’t show on your statement, please let us know.