I need help. My bill on the ID Mobile App says this months bill has been paid. But I know it hasn’t as the money hasn’t come out of my account. The money was meant to come out 2 days ago by direct debit but it hasn’t yet come out. I don’t know what to do
Solved
billing
Best answer by Decembersangel72
Hi
A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.
Hope this helps x
+16Hi
A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.
Hope this helps x
+19Hi
+9Hi
I’m sorry for the trouble with your bill.
The best place to check first is your latest bill breakdown in the iD Mobile app or online account and compare it with a previous bill. Increases are usually due to things like out-of-plan usage, roaming charges, premium services, or a recent plan change.
For a full explanation specific to your account, you’ll need to contact iD Mobile directly via Live Chat, where an adviser can go through the charges with you in detail:
https://www.idmobile.co.uk/live-chat
Lamiya
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
