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Community Member
May 10, 2025
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billing

  • May 10, 2025
  • 5 replies
  • 89 views

I need help. My bill on the ID Mobile App says this months bill has been paid. But I know it hasn’t as the money hasn’t come out of my account. The money was meant to come out 2 days ago by direct debit but it hasn’t yet come out. I don’t know what to do 

    Best answer by Decembersangel72

    Hi ​@DeeMDCBS 

    A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.

     

    Hope this helps x

    5 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    May 10, 2025

    Hi ​@DeeMDCBS 

    A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.

     

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2025

    Hi ​@DeeMDCBS  please keep an eye on your banking over the next couple of days, if it still doesn’t show on your statement, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 24, 2026

    My bill is not correct

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 24, 2026

    Hi ​@Davidfell ,

     

    I’m sorry for the trouble with your bill.

    The best place to check first is your latest bill breakdown in the iD Mobile app or online account and compare it with a previous bill. Increases are usually due to things like out-of-plan usage, roaming charges, premium services, or a recent plan change.

    For a full explanation specific to your account, you’ll need to contact iD Mobile directly via Live Chat, where an adviser can go through the charges with you in detail:
     https://www.idmobile.co.uk/live-chat

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 24, 2026

    Not really I am leaving ID mobile anyway