billing

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I need help. My bill on the ID Mobile App says this months bill has been paid. But I know it hasn’t as the money hasn’t come out of my account. The money was meant to come out 2 days ago by direct debit but it hasn’t yet come out. I don’t know what to do

Decembersangel72Answer

Gold Contributor

Hi @DeeMDCBS

A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.

Hope this helps x

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Decembersangel72Answer

Gold Contributor

Hi @DeeMDCBS

A Direct Debit payment will typically take 3 working days to clear and show on your bank account. This means that if you initiate a Direct Debit payment on a Monday, it will likely show up on your account statement by Thursday. Payments are not made on weekends or bank holidays.

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Siân W

iD Mobile Employee

Hi @DeeMDCBS please keep an eye on your banking over the next couple of days, if it still doesn’t show on your statement, please let us know.

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D

Davidfell

New Contributor

My bill is not correct

Lamiya C

iD Mobile Employee

Hi @Davidfell ,

I’m sorry for the trouble with your bill.

The best place to check first is your latest bill breakdown in the iD Mobile app or online account and compare it with a previous bill. Increases are usually due to things like out-of-plan usage, roaming charges, premium services, or a recent plan change.

For a full explanation specific to your account, you’ll need to contact iD Mobile directly via Live Chat, where an adviser can go through the charges with you in detail:
https://www.idmobile.co.uk/live-chat

Lamiya

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Davidfell

New Contributor

Not really I am leaving ID mobile anyway