billing

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Im just wondering im a whole bill infront on my contract I paid my bill on 6/3 but then on 16/3 they took another payment why is this ??? Im new to id so I don't know what's going on

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Zandile MAnswer

iD Mobile Employee

Hi @SAROYAKASUGY

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Zandile M

iD Mobile Employee

Hi @SAROYAKASUGY

Thank you for getting in touch, and welcome to iD Mobile.

We understand how confusing this can be, especially when you’re new to the service.

In most cases, a second payment taken shortly after your monthly bill date can happen for one of the following reasons:

Your account may have been set up partway through a billing cycle, meaning your first bill included a partial month plus your first full month in advance.
The payment on 16/03 may be a correction or catch-up payment if the first payment did not fully cover the balance due at the time.
It could also relate to a different billing period or an additional charge that was applied after your initial payment on 06/03.

We appreciate this doesn’t look clear from your side, and we’d be happy to check your account in detail to confirm exactly what the second payment was for and ensure everything is correct. Please send us a private message so that we can have a look into your account.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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SAROYAKASUGYAuthor

New Contributor

Yes this was helpful I don’t think its anything to do with a first bill as its five bills in I shall contact them

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SAROYAKASUGYAuthor

New Contributor

Yh I will but how do I send a private message whenever I go on to contact us i just send me to help hub no email address or anything