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New Contributor
SAROYAKASUGY
New Contributor
April 11, 2026
Solved

billing

  • April 11, 2026
  • 4 replies
  • 63 views

Im just wondering im a whole bill infront on my contract I paid my bill on 6/3 but then on 16/3 they took another payment  why is this ??? Im new to id so I don't know what's going on 

    Best answer by Zandile M

    Hi ​@SAROYAKASUGY 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team

     

    4 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 11, 2026

    Hi ​@SAROYAKASUGY 

     

    Thank you for getting in touch, and welcome to iD Mobile.

     

    We understand how confusing this can be, especially when you’re new to the service.

     

    In most cases, a second payment taken shortly after your monthly bill date can happen for one of the following reasons:

     

    Your account may have been set up partway through a billing cycle, meaning your first bill included a partial month plus your first full month in advance.
    The payment on 16/03 may be a correction or catch-up payment if the first payment did not fully cover the balance due at the time.
    It could also relate to a different billing period or an additional charge that was applied after your initial payment on 06/03.

     

    We appreciate this doesn’t look clear from your side, and we’d be happy to check your account in detail to confirm exactly what the second payment was for and ensure everything is correct. Please send us a private message so that we can have a look into your account.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    SAROYAKASUGYAuthor
    New Contributor
    April 18, 2026

    Yes this was helpful I don’t think its anything to do with a first bill as its five bills in  I shall contact them 

    New Contributor
    SAROYAKASUGYAuthor
    New Contributor
    April 29, 2026

    Yh I will but how do I send a private message whenever I go on to contact us i just send me to help hub no email address or anything 

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    April 30, 2026

    Hi ​@SAROYAKASUGY 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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